Seminars for Owners, Managers & Supervisors

 Leadership, Management and Supervision Skills

• Authoritarian/directive vs. Collaborative leadership style
• Coaching techniques
• Empowering employees
• Delegation
• Productive meetings
• Presentations
• Collaborative performance review process

 Congruent Communication for Management

• Basic skills for clear, effective communication
• Power of questions
• Art of criticism
• Avoiding communication blunders
• Conducting gripe sessions
• Preparing and conducting collaborative performance reviews
• Navigating workplace politics
• Communication for empowered employees

 Exceptional Customer Service

• Treating clients and customers in a professional manner
• Dealing with difficult people

 High Performance Team Building

• Team dynamics
• Communication
• Decision-making
• Goal-setting skills

 Hiring and Keeping the Best Employees

• Check references
• Pre-employment testing and interviewing
• Identifying traits of high-quality employees
• Empowering good employees

 Workplace Mediation for Managers and Supervisors

• Intensive and hands-on
• Mediate workplace disputes and conflicts
• Effective listening techniques
• Interventions
• Developing deductive or inductive styles
• Recognizing and addressing conciliatory gestures
• Facilitating breakthroughs.

 Change Communication and Management

• Communicate change effectively
• Manage the change process for productive results

 Your Custom Designed Program

• We work with you
• We help you get results